Terms & conditions


Vuonue is a marketplace maintained by Vuonue ja viipsinpuu, where products are sold.


Vuonue ja viipsinpuu


Business ID 2543612-6


Korvenalantie 236-1


21540 Preitilä.


Vuonue reserves the right to change these delivery terms by unilateral decision without prior notice.


Payment

Klarna and Pay Pal act as payment intermediaries for the online store. You can pay for purchases through them.


Shipping and delivery costs

Orders over € 100 will be delivered without delivery costs in Finland. Orders over € 150 will be delivered without delivery costs in Europe. All orders that fit by letter will be delivered as such in Finland.


At the checkout of the online store, you can choose the delivery method you want. Posti and Matkahuolto's transport services are available in Finland. Delivery costs by post are € 3 per letter, parcel € 3.90 and via Matkahuolto € 5.90. Elsewhere in Europe, we deliver shipments via  GLS. Delivery costs to Europe (other than Finland) € 29.00.


The delivery costs included in the order are shown on the store's checkout page in connection with the delivery method and in the order summary. The chosen delivery method and the content of the order affect the delivery costs.


Delivery time

Product delivery times are stated in the product information. Products are generally mailed on the order date or the next working day. As a rule, the delivery time is 3-7 days, but may vary depending on the transport supplier. Deviating delivery times due to us will be announced separately on the online store website.


Return

We comply with the Consumer Protection Act and the Consumer Agency's e-commerce guidelines. Unused product can be returned within 14 days of receipt of the goods, in which case the purchase price of the product will be returned to the customer.


If you want to return your order, always contact us either by email or phone. Carefully pack the returned products, enter your contact information and send back. The customer is responsible for the costs of the return. We will refund the price of the product within 7 days of receiving the return from us. The product must be unused and in the condition in which it was received by the buyer. All parts of the product must be stored. When returning products, the customer is responsible for the transport risk.


Customer service

If you have any problems placing or ordering, please contact us:


Vuonue / Piia Aaltonen


pp. 041 548 7474


info@vuonue.fi